(4.5 / 5)1546+ Ratings

Arc'teryx Reviews

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Overall Rating

4.5
10 Reviews
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About Arc'teryx

Arc'teryx is a company that takes pride in the quality and performance of all their products. They offer a range of products including Packs, Footwear, Climbing Gear, Accessories, Apparel, Voltair Airbag, Micon LiTRICâ„¢, and Ski Boots. Each product category has a specific warranty period. For instance, Packs have a warranty for the Practical Product Lifespan, Footwear and Voltair Airbag Battery have a 1-year warranty from the date of purchase, Climbing Gear has a 2-year warranty, and so on.

The company provides a Product Service Request Form online for customers to fill out if they have an issue with their product. The form requires customers to provide their personal information, details about their service request, and pictures of the product. The pictures help Arc'teryx identify the issue and determine the solutions they can provide. The company also advises customers to select a guaranteed delivery service that provides parcel tracking information, insurance, and proof of delivery when sending their product for service.

Arc'teryx defines Practical Product Lifespan as the usual and customary wearable life of the product. The lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear. Arc’teryx Products are designed for long life and durability, if care instructions are followed carefully. If your Product appears worn out, then it may be time to replace your product and Arc’teryx hopes to be a part of your next buying decision. Practical Product Lifespan will be determined in the reasonable discretion of an authorized Arc’teryx Customer Service representative.

In summary, Arc'teryx is committed to providing high-quality products and excellent customer service. They have a comprehensive warranty and repair policy, and they offer support through their online Product Service Request Form. Their products are designed for long life and durability, and they hope to be a part of your next buying decision..

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Arc'teryx Customer Reviews (10)

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Leonardo Fernandes
Leonardo Fernandes
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Feb 8, 2023
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Raffaele Panicucci
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Feb 8, 2023
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Arc'teryx Customer’s Q&A

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Arc'teryx Features and Benefits

Key features and benefits of Arcteryx.com include:

  • High-Quality Products: Known for the quality of items and durability, comfort, and design.
  • Sustainability: Makes an effort to use recycled materials in its products.
  • Variety of Products: Offers a wide range of products for various outdoor activities.
  • Innovative Design: Products are designed in-house and field tested by athletes.
  • Continuous Evolution: The brand stands for continuous evolution towards the ultimate balance of lightness, performance, and durability.
  • Customer Support: Provides a customer support center for more information and repair concerns.
  • Global Presence: The brand has gained legendary status in the outdoor gear industry, boasting a global presence and a true commitment to quality and innovation.

About arcteryx.com Prices and Cost?

Arc'teryx is a high-end brand known for its exceptional quality and durability. The brand was founded by passionate mountain climbers and initially focused on rock climbing gear. Over time, Arc'teryx expanded into the outdoor clothing market, thanks in part to a partnership with Gore-Tex. This partnership allowed Arc'teryx to combine its innovative designs with high-performance fabrics, quickly gaining popularity. The brand's products, such as the Alpha SV jacket, are designed to perform well and last long, justifying their higher price point. For example, the Alpha SV jacket offers superior weather protection due to its robust 3L Gore-Tex pro fabric. However, it's important to note that Arc'teryx has announced a price increase for 2024 due to soaring production logistics costs. This increase will affect the price of the Alpha Jacket, Gamma Hoody, Beta Jacket, and 20 other items..

About arcteryx.com Payment Method?

The website arcteryx.com accepts several payment methods. These include Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Gift Cards. Please note that Apple Pay is only available through the Safari browser or on an Apple Pay compatible mobile device, and Google Pay is only available through the Google Chrome web browser or on a Google Pay compatible mobile device. They also accept payment through Arc’teryx Gift Card, Arc’teryx Product Replacement Voucher (for Canada and US customers), and other forms of payment approved from time-to-time by Arc'teryx..

Arc'teryx FAQs

FAQ

Arc'teryx Alternatives

Here are the top alternatives to Arcteryx.com:

  1. Patagonia: Known for its outdoor gear and strong focus on environmental protection. Offers a range of products, including apparel, footwear, and equipment for climbing, surfing, fly fishing, and other outdoor activities.

  2. Marmot: An outdoor clothing and equipment company known for its high-quality, durable products designed for a range of outdoor activities.

  3. Outdoor Research: Specializes in clothing and equipment for activities like climbing, backpacking, hiking, skiing, and mountaineering.

  4. The North Face: Offers a wide range of high-performance climbing and backpacking equipment.

  5. Mammut: Swiss multinational mountaineering and trekking company known for manufacturing and selling the high-quality outdoor equipment.

  6. Salomon: Specializes in the production of various types of gear for outdoor sports.

  7. Columbia: Known for its rugged and comfortable outdoor clothing and footwear.

  8. 66 Degrees North: Offers clothing for men and women for all levels of activity. Carries a huge range of products in multiple color options.

  9. Mountain Hardwear: Offers high-quality apparel and equipment for outdoor enthusiasts and athletes.

  10. Black Diamond: Known for their equipment for climbing, skiing and mountain sports.

Remember, each brand has its own strengths and specialties, so it's worth checking out each one to see which best suits your needs.

FAQ

How To Open A Arc'teryx Account?

To open an account on Arcteryx.com, follow these steps:

  1. Visit the Arcteryx.com website.
  2. Click on "My Account" or "Sign In" usually located at the top right corner of the website.
  3. Click on "CREATE AN ACCOUNT".
  4. Provide the necessary information including your email address, first name, last name, country, and postal code.
  5. Create a password. The password should contain at least one lower case letter, one upper case letter, one number, one special character (!@#$%^&*), and be between 8-15 characters long.
  6. Confirm your password by entering it again in the "Confirm Password" field.
  7. If you wish to receive marketing emails from Arc'teryx, check the box that says "I consent to receive Arc'teryx marketing emails."
  8. Click on "CREATE AN ACCOUNT" to complete the registration process.

Remember, the service might not be working sometimes, so please check back soon if you encounter any issues.

FAQ

What payment methods are accepted by Arc'teryx?

They accept payment via major credit card, debit card, and PayPal.
FAQ

What is Arc'teryx's return policy?

Arc'teryx offers a 30-day return policy for items purchased through their online store. Items must be in new and unused condition with original tags attached.
FAQ

Can I cancel an order once the order has been placed?

Once an order has been placed and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then return it.
FAQ

How can I return an item?

To return an item, customers can log in to their account on the Arc'teryx website and initiate a return request. Alternatively, customers can contact Arc'teryx customer service to request a return label.
FAQ

Which countries does Arc'teryx ship to?

They ship to destinations within Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland and the Netherlands.
FAQ

How do I contact Arc'teryx customer service?

You can contact Arc'teryx customer service by phone at 1 (866) 458-2473. Their customer service hours for the Americas are from 6am-5pm PST, Monday to Friday in English and 8am-5pm PST, Monday to Friday in French. For Europe, the customer service hours are 9am-5pm CET, Monday to Friday. Additionally, they have a Contact Us Form available on their website.

FAQ

About arcteryx.com Popular Products and Services?

Arc'teryx is a brand known for its high-performance outerwear and layers, which are suitable for the toughest conditions on Earth. Their products have gained popularity not only for their functionality but also for their streetwear appeal. Some of the popular products include moisture-wicking base layers, lightweight outerwear, and their iconic jackets. The brand was founded in 1989 in Vancouver, Canada, and has since become a favorite among outdoor enthusiasts and fashion-forward individuals alike. They offer a wide range of products, including women's hiking jackets, men's snowboard jackets, GORE-TEX winter jackets, and water-resistant softshell jackets. They also have a line of lightweight waterproof running jackets. Arc'teryx is committed to innovation and evolution, continuously striving to design the best performance outerwear on the market.

FAQ

What is the price range of Arc'teryx products?

Arc'teryx is a popular outdoor clothing and equipment brand known for its high-quality products. The brand's jackets, backpacks, and other items are often priced well above the average for similar products on the market. This is due to the brand's commitment to using the best materials and manufacturing techniques available. The company sources its materials from around the world, including high-performance fabrics like Gore-Tex and Polartec. Additionally, Arc'teryx employs skilled artisans to manufacture its products, rather than relying solely on machines. This results in items that are not only functional but also beautifully crafted. However, the high cost of these materials and labor is reflected in the final price tag. Despite the high cost, Arc'teryx has a loyal following of consumers who swear by the brand's durability, functionality, and style. It's worth noting that while Arc'teryx products come with a higher price tag, many customers believe that the quality and performance of Arc'teryx gear is worth the investment.

FAQ

Where can I buy Arc'teryx products online?

You can buy Arc'teryx products online from several places. The official Arc'teryx website offers a wide range of men's gear, footwear, and clothing. You can also find discounted Arc'teryx products at the Arc'teryx Outlet. Additionally, REI Co-op carries Arc'teryx products and offers free shipping with a minimum purchase. Please ensure to check the shipping policies as they may vary.

FAQ

How do I care for my Arc'teryx jacket?

To care for your Arc'teryx jacket, you should follow these steps:

  1. Prepare for washing: Close the main and pit zippers, open pocket zippers, release tension on all elastic drawcords, and loosen and lightly re-secure the Velcro® cuffs.

  2. Wash and rinse: Put your garment in the machine and add cleaning agent as indicated on the bottle. Wash on medium heat (40°C/104°F) at regular cycle setting. Use a second rinse cycle to remove any residual soap. Soap can compromise DWR and garment performance.

  3. Dry: Place your damp garment in the dryer on medium heat for 40-50 minutes, this will also reactivate the DWR.

  4. Re-apply DWR if needed: Test your clean and dry garment with a light spray to see if water beads off the surface. If water is not beading off your GORE-TEX, apply DWR treatment at this point.

Remember, it's always best to check the care instructions on the jacket label before you clean it. If it is not noticeably dirty, you can also consider treating spots with a white vinegar solution or use a soft brush to remove dirt and pet hair from the jacket shell. Ideally, use a cleaning agent made specifically for GORE-TEX products. Avoid detergents that contain fabric softeners, fragrance, whiteners, or colorants. Run an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment. If your garment looks or feels dirty or is no longer beading water, give it a wash. With heavy use, wash every 5 to 8 days of use. With light use, wash every 10 to 20 days of use.

FAQ

What is the return policy of arcteryx.com?

Items purchased at arcteryx.com may be returned for up to 30 days after the original delivery date. These items can also be brought to your nearest Brand Store where the team can facilitate your return back to their warehouse for processing. For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging. Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-7 business days to process once an item has been delivered to their warehouse. Items must be in as new condition, with original tags. Shoes must be returned in their original box. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase. Items purchased through Klarna are subject to the Return Policy outlined above. Items purchased on the Arc'teryx ReGEARâ„¢ online store are final sale. Items may only be returned if they arrive damaged, defective or do not match the description. For assistance with your order, please contact them.

FAQ

arcteryx.com Return Policy?

Arc'teryx's Return Policy states that items purchased at arcteryx.com may be returned for up to 30 days after the original delivery date. Items can also be returned to your nearest Brand Store. However, for safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging. Refunds are issued in the form of the original payment and may take between 5-7 business days to process once an item has been delivered to their warehouse. Items must be in as new condition, with original tags. Shoes must be returned in their original box. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase. Items purchased through Klarna are subject to the same Return Policy. Items purchased on the Arc'teryx ReGEARâ„¢ online store are final sale and may only be returned if they arrive damaged, defective, or do not match the description.

As for the Shipping Policy, Arc’teryx offers Ground and Express shipping options depending on the order type and destination. The estimated delivery time for Ground shipments is 5-10 business days, while Express shipments can take 3-5 business days. Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Japan, Italy, Belgium, Czech Republic, Finland, Australia, and the Netherlands. Arc'teryx does not allow shipping to addresses offering freight forwarding services. After your order has been processed and is ready to leave their distribution center, you will receive a shipping confirmation email with the tracking number..

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