Arc'teryx Reviews

You can contact Arc'teryx customer service by phone at 1 (866) 458-2473. Their customer service hours for the Americas are from 6am-5pm PST, Monday to Friday in English and 8am-5pm PST, Monday to Friday in French. For Europe, the customer service hours are 9am-5pm CET, Monday to Friday. Additionally, they have a Contact Us Form available on their website.

Arc'teryx is a high-end brand known for its exceptional quality and durability. The brand was founded by passionate mountain climbers and initially focused on rock climbing gear. Over time, Arc'teryx expanded into the outdoor clothing market, thanks in part to a partnership with Gore-Tex. This partnership allowed Arc'teryx to combine its innovative designs with high-performance fabrics, quickly gaining popularity. The brand's products, such as the Alpha SV jacket, are designed to perform well and last long, justifying their higher price point. For example, the Alpha SV jacket offers superior weather protection due to its robust 3L Gore-Tex pro fabric. However, it's important to note that Arc'teryx has announced a price increase for 2024 due to soaring production logistics costs. This increase will affect the price of the Alpha Jacket, Gamma Hoody, Beta Jacket, and 20 other items..

Arc'teryx is a brand known for its high-performance outerwear and layers, which are suitable for the toughest conditions on Earth. Their products have gained popularity not only for their functionality but also for their streetwear appeal. Some of the popular products include moisture-wicking base layers, lightweight outerwear, and their iconic jackets. The brand was founded in 1989 in Vancouver, Canada, and has since become a favorite among outdoor enthusiasts and fashion-forward individuals alike. They offer a wide range of products, including women's hiking jackets, men's snowboard jackets, GORE-TEX winter jackets, and water-resistant softshell jackets. They also have a line of lightweight waterproof running jackets. Arc'teryx is committed to innovation and evolution, continuously striving to design the best performance outerwear on the market.

Arc'teryx is a popular outdoor clothing and equipment brand known for its high-quality products. The brand's jackets, backpacks, and other items are often priced well above the average for similar products on the market. This is due to the brand's commitment to using the best materials and manufacturing techniques available. The company sources its materials from around the world, including high-performance fabrics like Gore-Tex and Polartec. Additionally, Arc'teryx employs skilled artisans to manufacture its products, rather than relying solely on machines. This results in items that are not only functional but also beautifully crafted. However, the high cost of these materials and labor is reflected in the final price tag. Despite the high cost, Arc'teryx has a loyal following of consumers who swear by the brand's durability, functionality, and style. It's worth noting that while Arc'teryx products come with a higher price tag, many customers believe that the quality and performance of Arc'teryx gear is worth the investment.

You can buy Arc'teryx products online from several places. The official Arc'teryx website offers a wide range of men's gear, footwear, and clothing. You can also find discounted Arc'teryx products at the Arc'teryx Outlet. Additionally, REI Co-op carries Arc'teryx products and offers free shipping with a minimum purchase. Please ensure to check the shipping policies as they may vary.

To care for your Arc'teryx jacket, you should follow these steps:

1. Prepare for washing: Close the main and pit zippers, open pocket zippers, release tension on all elastic drawcords, and loosen and lightly re-secure the Velcro® cuffs.

2. Wash and rinse: Put your garment in the machine and add cleaning agent as indicated on the bottle. Wash on medium heat (40°C/104°F) at regular cycle setting. Use a second rinse cycle to remove any residual soap. Soap can compromise DWR and garment performance.

3. Dry: Place your damp garment in the dryer on medium heat for 40-50 minutes, this will also reactivate the DWR.

4. Re-apply DWR if needed: Test your clean and dry garment with a light spray to see if water beads off the surface. If water is not beading off your GORE-TEX, apply DWR treatment at this point.

Remember, it's always best to check the care instructions on the jacket label before you clean it. If it is not noticeably dirty, you can also consider treating spots with a white vinegar solution or use a soft brush to remove dirt and pet hair from the jacket shell. Ideally, use a cleaning agent made specifically for GORE-TEX products. Avoid detergents that contain fabric softeners, fragrance, whiteners, or colorants. Run an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment. If your garment looks or feels dirty or is no longer beading water, give it a wash. With heavy use, wash every 5 to 8 days of use. With light use, wash every 10 to 20 days of use.

The website arcteryx.com accepts several payment methods. These include Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Gift Cards. Please note that Apple Pay is only available through the Safari browser or on an Apple Pay compatible mobile device, and Google Pay is only available through the Google Chrome web browser or on a Google Pay compatible mobile device. They also accept payment through Arc’teryx Gift Card, Arc’teryx Product Replacement Voucher (for Canada and US customers), and other forms of payment approved from time-to-time by Arc'teryx..

Items purchased at arcteryx.com may be returned for up to 30 days after the original delivery date. These items can also be brought to your nearest Brand Store where the team can facilitate your return back to their warehouse for processing. For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging. Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-7 business days to process once an item has been delivered to their warehouse. Items must be in as new condition, with original tags. Shoes must be returned in their original box. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase. Items purchased through Klarna are subject to the Return Policy outlined above. Items purchased on the Arc'teryx ReGEAR™ online store are final sale. Items may only be returned if they arrive damaged, defective or do not match the description. For assistance with your order, please contact them.

Arc'teryx's Return Policy states that items purchased at arcteryx.com may be returned for up to 30 days after the original delivery date. Items can also be returned to your nearest Brand Store. However, for safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging. Refunds are issued in the form of the original payment and may take between 5-7 business days to process once an item has been delivered to their warehouse. Items must be in as new condition, with original tags. Shoes must be returned in their original box. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase. Items purchased through Klarna are subject to the same Return Policy. Items purchased on the Arc'teryx ReGEAR™ online store are final sale and may only be returned if they arrive damaged, defective, or do not match the description.

As for the Shipping Policy, Arc’teryx offers Ground and Express shipping options depending on the order type and destination. The estimated delivery time for Ground shipments is 5-10 business days, while Express shipments can take 3-5 business days. Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Japan, Italy, Belgium, Czech Republic, Finland, Australia, and the Netherlands. Arc'teryx does not allow shipping to addresses offering freight forwarding services. After your order has been processed and is ready to leave their distribution center, you will receive a shipping confirmation email with the tracking number..